Refund policy

To request a return or cancellation, sign in to your PowerLabs account, open the order and select the available return or cancellation option for the affected items. You can also reply to your order confirmation or email orders@powerlabstuning.com with your order number and the affected items, including when an online request option is unavailable.

Submitting a request does not automatically cancel an order or issue a refund. We review the request and confirm the next steps and any applicable fee under this policy. Please contact us promptly so we can try to stop fulfillment. For supplier-shipped items, we must confirm whether shipment or custom production can still be stopped. This coordination does not extend any refund deadline required by law. Obtain return authorization and the correct return address before shipping an item back.

Request cancellation as soon as possible. We will cancel eligible unshipped items when fulfillment can still be stopped, subject to the fee and exceptions below. If a supplier is fulfilling the order, we will promptly request that they stop shipment. Once shipment cannot be stopped, eligible items follow the return process. A standard catalog item does not become custom-made merely because it ships from a supplier. Custom-made items remain subject to any applicable terms disclosed before purchase.

Cancellation fees for paid orders

For an eligible change-of-mind cancellation after payment has been processed, a 5% cancellation fee applies to the refundable portion of the canceled products or services after discounts, excluding taxes and shipping. This applies to paid orders for physical merchandise, digital products, tuning and other services, regardless of whether an item is stocked at PowerLabs or ordered from a supplier, and whether or not we have submitted the supplier order. Cancellation eligibility and nonrefundable completed work or issued digital products are explained below.

For partial cancellations, the fee applies only to the eligible amount being refunded, not the original order total or amounts retained for authorized work already performed. When work has begun, we first determine the unused prepaid balance after the authorized work and costs described below, then deduct 5% from that refundable product or service balance. The fee helps cover nonrefundable payment-processing costs and cancellation administration; it is a flat percentage fee, not a representation of the exact processing charge on your transaction. We do not add a separate card-refund or administrative fee.

No cancellation fee applies before payment processing or when an exception below applies. If a physical-product cancellation becomes a return because shipment cannot be stopped, the eligible return terms apply without also charging the cancellation fee. The 15% merchandise restocking fee does not apply to digital products or service labor.

For standard physical products, request a return within 30 days after delivery. Items must be unused, uninstalled and complete, with original packaging and proof of purchase. Obtain return authorization and the correct return address before sending anything. The return destination may be PowerLabs or a supplier. For voluntary returns, you are responsible for return shipping; any label supplied by us will have its cost disclosed for your agreement before use. Original outbound shipping charges are not refunded on voluntary returns after shipment, except where required by law.

Eligible voluntary returns are subject to a 15% restocking fee calculated on the returned merchandise price after discounts, excluding taxes and shipping. This applies to items returned to PowerLabs and items returned to a supplier under our return instructions. We will itemize the fee and refund before you return the items. We do not add a cancellation fee, separate payment-processing fee or another routine restocking fee to the same returned merchandise.

Any different item-specific return restriction or restocking schedule must be disclosed before purchase. A supplier charge does not automatically create an additional customer fee. No new fee or restriction will be imposed on an earlier purchase.

If we made an error, cannot fulfill an item, or you cancel affected unshipped items because we cannot meet the agreed shipping window, we will provide the required refund without processing, administrative or restocking deductions. For an entirely unshipped order this includes shipping charges. Incorrect, damaged or defective products are handled separately from change-of-mind returns; we will coordinate the appropriate remedy and cover required return shipping for our error or a confirmed defect. Applicable taxes will be adjusted with the refund. No fee applies where prohibited by law or where we have already promised a full refund.

Refunds go to the original payment method. For accepted voluntary returns, we will inspect the items and issue the approved refund within five business days of receipt. Legally required refunds will be issued within the applicable deadline, even when supplier reimbursement is still pending. Your bank or payment provider may take additional time to display the credit. Nothing in this policy limits rights provided by law.

Digital Credits, Licenses & Activations

These purchases supply digital credits, licenses or activation entitlements, not physical merchandise. Provide the correct device or account information and confirm compatibility and quantity before ordering. Fulfillment follows the product-specific process and estimate. The physical-product dispatch and supplier-order placement promises do not establish digital-delivery deadlines.

You may request cancellation before an entitlement is issued or assigned, or an activation code is delivered. For eligible change-of-mind cancellations after payment processing, a 5% fee applies to the canceled digital-product price after discounts, excluding taxes. No fee applies before payment processing. Once credits, licenses or activations are issued, assigned, activated or delivered, they are nonrefundable for change of mind, even if unused.

If we supply the wrong digital product or cannot fulfill the purchase, contact us for correction or the applicable refund. Required refunds and prior full-refund promises remain protected.

Tuning Services

Tuning fulfillment depends on the purchased scope, required vehicle information and files, and any confirmed appointment. Purchasing a tuning service does not itself reserve an appointment. Required hardware, licenses and unlocks are separate unless expressly included. Turnaround follows the accepted quote or project-specific estimate; merchandise shipping commitments do not establish tuning completion deadlines.

You may request cancellation before work begins. For eligible change-of-mind cancellations after payment processing, a 5% fee applies to the canceled service price after discounts, excluding taxes. No fee applies before payment processing.

If you cancel after work has begun but before completion, we will stop further work where possible and itemize authorized work already performed at the agreed price or rate. We will deduct the 5% cancellation fee from the unused refundable prepaid service balance, then refund the remainder. The fee does not apply to amounts retained for completed work. Separately issued credits or licenses follow the digital-product terms above.

Tuning services already performed or tune files already delivered are nonrefundable for change of mind. This does not remove agreed support, a remedy for an error or rights relating to unperformed work. Payment timing remains as stated in the accepted quote, invoice or service agreement.

Repairs, Unlocks & Other Services

For mail-in work, follow the product's shipping instructions and correct service destination. Service turnaround begins after receipt of the component and required information and authorization; inbound and return carrier transit are separate. In-person services require a confirmed appointment where applicable. Supplier-performed services follow their separately disclosed fulfillment process.

Before authorized work begins, eligible change-of-mind cancellations after payment processing carry a 5% fee on the canceled service price after discounts, excluding taxes and shipping. No fee applies before payment processing. Actual shipping already used remains separate where disclosed and applicable.

Once work begins, we will stop further work where possible and itemize authorized work already performed at the agreed price or rate, plus any separately disclosed and authorized nonrecoverable costs. For an eligible change-of-mind cancellation, we deduct the 5% cancellation fee from the unused refundable prepaid service balance after those authorized charges, then refund the remainder. The 5% fee does not apply to amounts retained for completed work or authorized costs.

An unsuccessful repair does not automatically make the full repair price payable. For an unsuccessful outcome, only an evaluation or repair-attempt charge specifically disclosed and authorized before work may be retained, along with agreed return shipping. An unsuccessful outcome alone is not a customer change-of-mind cancellation and does not trigger a 5% cancellation fee. No additional work or charge is authorized merely by this policy.

Completed authorized services are nonrefundable for change of mind. This does not replace a stated warranty or remedies for an error. The 15% merchandise restocking fee does not apply to labor.

Mixed Orders & Exceptions

We assess each item separately. Physical hardware follows the merchandise return terms; digital entitlements and services follow the applicable sections above. We do not charge cancellation and restocking fees on the same merchandise. No new fee applies to an earlier purchase or overrides a prior full-refund promise. Mandatory consumer rights, required refunds and remedies for our error remain in effect.

For dispatch windows and shipping delays, read our Shipping & Availability Policy.